Zappos legendary service as good as they say it is

Zappos. I’ve heard so much about their legendary service, and had a chance to experience it first hand today. The short version is that I bought a pair of boots there, that I’ve been dreaming about for years, and when I got them a zipper was broken. It was terribly sad, but you don’t find out about a company’s service until something goes wrong, and at that point Zappos transcended all my expectations.

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